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RITZ PLUMBING: IT'S THE NAME THAT MEANS QUALITY

Why We Love Santa Monica

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From surfing and swimming to sand volleyball and beachside gymnastics or even outdoor chess, Santa Monica is a haven for those seeking an active, outdoor vacation. Santa Monica provides a balance of beach town atmosphere, urban energy, a magnificent Pacific Ocean setting with world-class oceanfront hotels. Even an emergency plumber Santa Monica expert wouldn’t complain about a day on the job in Santa Monica. Here are five other reasons why we love this city:

Santa Monica Pier

Located at the bottom of Colorado Avenue, the enormous double-jointed pier is one of Santa Monica’s most well-known landmarks. The pier, standing for over a century, is home to a family amusement center known as Pacific Park. The pier also has restaurants, a pub, a trapeze school, an arcade, entertainers, shops, an aquarium and a carousel that dates back to the 1920s.

Third Street Promenade

An upscale entertainment, dining, and shopping complex in downtown Santa Monica, Third Street Promenade is considered to be the finest dining and shopping district on the Westside. It brings in crowds from all over Los Angeles. Due to its closeness to the Pacific Ocean and Los Angeles’ mild climate, many tourists flock here while on vacation.

Santa Monica Place

Many visitors enjoy shopping in Santa Monica and its trendsetting boutiques at Santa Monica Place never disappoint. The three level open-air shopping haven located at the south end of Third Street Promenade features 120 shops including brands such as Macy’s, Williams-Sonoma and Kenneth Cole.

Cuisine Variety

Santa Monica’s culinary scene is renowned from diverse international influences, fresh farmer’s market ingredients and al fresco dining with ocean views. Its cuisine is as big of an attraction as its beaches and shopping malls. Santa Monica’s streets are the reputed birthplaces of “fusion” and “California” cuisine, marked by organic ingredients and an artistic blending of culinary styles.

Museums

The city is also home to fantastic museums: The Santa Monica Museum of Art and the Santa Monica History Museum. The latter is the first museum to display historical information on the culture and art of Santa Monica that has been carefully preserved and collected over decades by the Santa Monica Historical Society.

There are many reasons why Santa Monica appeals to its residents and tourists across the world. It offers a little something for everyone who comes to visit. To a doctor, lawyer, electrician or sump pump contractor in Los Angeles, Santa Monica will always feel like home.

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Ritz Plumbing Rated 4.8 out of 5 stars based on 10 customer reviews

Faucets & Sinks

Review of Ritz Plumbing
img3 img3 img3 img3 img3 Overall Experience 5/5

Customer Symptoms:

A distressed homeowner contacted us complaining of a leaking sink. He said that the problem had been ongoing, and he had tried to tighten washers in an attempt to fix it.

Issue:

While the homeowner considered himself a handyman around the house, the technician was dispatched to assess the situation. After checking to ensure the washer seat was clear of debris and that the fixture was tightly mounted to the sink, the technician discussed a full faucet replacement.

Resolution:

The homeowner did not want to lose any more money on excess water bills so he agreed to a replacement. The technician turned off the water supply to the home, unbolted the current faucet from the sink and set it to the side. He removed any remaining caulk before setting the new faucet on top of the base. Before applying new caulk, he made sure that the spray hose would line up in the new faucet. It was a tight fit, and the technician had to tweak the fixture so that the hose would be in sync. He then tightened the nuts to ensure that the new faucet was securely mounted on the sink. After reconnecting the water lines and turning the water on in the home, he tested the unit to make sure the installation was successful.

Sewer Repair

Review of Ritz Plumbing
img3 img3 img3 img3 img3 Overall Experience 5/5

Customer Symptoms:

A homeowner contacted us with reports of a clogged sewer. Before we sent a technician to her home, she was able to tell us that she had recently purchased her home and that it was a few decades old.

Issue:

Armed with this information, the technician asked the homeowner if she knew if she had clay tile pipes in her sewer system. She was not certain, but the technician explained that the roots of the trees in her yard may often be drawn to the warmth and moisture in the sewer lines; clay pipes provide a great way for roots to access the water.

Resolution:

After using a camera to view the pipes, the technician verified that the system was, indeed, made of clay and that the roots had been growing into the loose joints and tiny cracks that had developed over time. Fortunately, the damage had only been done in one area of the pipe, under a particularly large tree, so the technician was confident that he could cut through the roots to remove the clog. However, he suggested that the homeowner consider replacing her pipes with newer PVC or concrete pipes to prevent the situation from reoccurring in the future. The homeowner said she would consider it and contact us to schedule a future appointment.

Drain Cleaning Repair

Review of Ritz Plumbing
img3 img3 img3 img3 img3 Overall Experience 5/5

Customer Symptoms:

A client called us to ask us if there was any way to unclog the drain in her garage. The strainer was not completely secured on the drain hole when she had been sweeping the garage early, and she reported that she had accidently swept leaves and grass clippings into the pipe.

Issue:

The technician was dispatched to her location to assist her and to determine if the drain needed to be cleaned or if the clog was due to a blockage that was beyond repair.

Resolution:

Our technician first removed the strainer from the drain and fed a cable into the drain pipe. He was then able to plug in the power augur near the drain. The technician set it to function in a clockwise motion and turned on the unit before pushing into the drain. Once he located the source of resistance, he repeatedly pulled the cable out and placed it back into the drain until he was able to successfully break up the clog. He ensured the drain was clean by pouring three buckets of hot water into the pipe.

Installation of Gas Line

Review of Ritz Plumbing
img3 img3 img3 img3 img3 Overall Experience 5/5

Customer Symptoms:

A business owner called to report that his company was not able to have hot water at his location. He was unsure of the cause, as the hot water had been working the previous day.

Issue:

The technician met the owner to discuss the possible causes of the hot water malfunctioning. After ruling out leaking pipes, the technician determined that the gas line was either clogged or needed to be repaired.

Resolution:

Our technician used an inline camera to detect the source of the issue and found that both the pilot light needed to be relit and that the gas line required replacement. He explained to the customer that over time, the gas lines can become corroded and worn, thus negatively affecting the ability to provide hot water. While the customer was surprised that the technician needed to install a new gas line, he was relieved that we were able to solve the problem before a serious gas leak occurred.

Low Water Pressure

Review of Ritz Plumbing
img3 img3 img3 img3 Overall Experience 4/5

Customer Symptoms:

A landlord received complaints from multiple tenants in his building that the water pressure was very poor.

Issue:

Although he attributed the first report as merely a problem with a single faucet in the apartment and had previously called a repairman to inspect the unit, after he received calls from every client, he realized that the whole building needed to be checked.

Resolution:

The technician needed to narrow down the cause of the low water pressure. He first checked the water meter to ensure that it was turned on the whole way and that the repairman had not turned it back. He found that the meter itself was not completely on and mentioned this to the client. The client remembered that he had called a repairman to look at one apartment after he received the first call and realized that the repairman may have forgotten to turn it back on the rest of the way. The client thanked the technician for being thorough and narrowing down the cause of the low water pressure so quickly.

Repiping a House

Review of Ritz Plumbing
img3 img3 img3 img3 img3 Overall Experience 5/5

Customer Symptoms:

Our company received a call from a customer who was suffering from defective galvanized pipes throughout his home. He requested that we send a technician to repipe his entire house to ensure that his property and family would be safe from leaking pipes or other subsequent water damage.

Issue:

In order to completely repipe the home, we needed to bypass the existing distribution system starting at the middle point between the interior and exterior pipes and finishing at different fixtures such as faucets and sinks throughout the house.

Resolution:

As our technician began to work, he noticed that the old pipes had developed many pinhole leaks that were resulting in mold growth in the walls. The technician reassured the homeowner that he did the right thing by calling a plumber because if he had let the problem go much longer, he would have been faced with expensive damages. In addition to replacing the pipes, the technician also repaired the places in the drywall where he had previously accessed the system.

Dishwasher Repair

Review of Ritz Plumbing
img3 img3 img3 img3 img3 Overall Experience 5/5

Customer Symptoms:

A frustrated homeowner contacted us with a claim that her dishwasher simply wasn’t getting her dishes clean. With four young children and an always-hungry husband, she was becoming increasingly frustrated with doing dishes three times to get them clean.

Issue:

The customer had acknowledged that she had tried different soaps and tablets in an effort to clean her dishes, but nothing was working. The technician assessed the unit and determined that the dishwasher may not be receiving the proper amount of water.

Resolution:

To confirm his suspicion, the technician checked the electrical valve in the unit. This water inlet valve should open up to allow hot water into the unit when it is working properly. However, the technician found that the valve had failed, thus resulting in the lack of water to clean the cookware. The valve was old and beyond repair, so our technician was able to remove it and replace it with a new model. The homeowner already had dishes waiting to go, so the technician remained in her home to verify that the cycle would be completed properly.

24 Hour Plumbing

Review of Ritz Plumbing
img3 img3 img3 img3 img3 Overall Experience 5/5

Customer Symptoms:

We received a call from a client who was experiencing flood-like waters in her basement. She did not know where the water was coming from and was concerned for the protection of her valuables and furniture.

Issue:

We know how important emergency issues can be so our 24 hour plumber responded within the hour. We surveyed the situation and determined that the excess water was the result of a clogged sewer drain. We asked the customer if she had been experiencing delaying flushes or prolonged refilling times when she used her toilet, and she reported that she had experienced difficulty earlier that day.

Resolution:

We used state-of-the-art equipment and technology to locate the source of the problem. Our technician found that the best method to find the clog was to thread a camera into the drainage system rather than begin digging in areas simply to guess where the issue began. After locating the clog, the technician was able to quickly and efficiently restore the sewer system with minimal damage to the customer’s property. She was happy to know that we took the effort to accurately find the troubled area before we started to rectify the problem.

Sump Pump Installation

Review of Ritz Plumbing
img3 img3 img3 img3 Overall Experience 4/5

Customer Symptoms:

We received a call from a client requesting that our technicians install a sump pump in her home. She had been experiencing a leaking basement and had a feeling that the old sump pump was to blame.

Issue:

We verified that the sump pump did, in fact, need to be replaced. The client was more than willing to allow us to complete the task because she did not want to have any more water leaking into her basement as she was making plans to furnish it.

Resolution:

Our technician determined where the utility, sewer and water lines were and designated a spot away from this area at the lowest point of the basement. The technician dug a whole to the manufacturer’s recommended depth and put the liner into the hole. He then filled the hole with gravel and attached the discharge pipe to the sump pump. He finished the job by caulking to guard against leaking and adjusting the float valve on the sump pump.

Sprinkler Repair

Review of Ritz Plumbing
img3 img3 img3 img3 img3 Overall Experience 5/5

Customer Symptoms:

A business owner had contacted us with concerns that his current sprinkler system was not functioning properly. The sprinkler heads would spray water wildly at some times or they would not work at all.

Issue:

He claimed that the sprinkler heads were not directing water correctly and that they appeared to be clogged. We examined the heads and looked for broken and cracked plastic casing to verify that we needed to replace them. We explained to the customer that over time, the heads can become worn due to constant use, weather elements and careless lawn mowers.

Resolution:

Our technician was able to turn off the water system and dig a three-foot diameter ditch around the sprinkler heads. He removed the sprinkler head from the riser using a wrench. The technician attached a new sprinkler head by screwing it back onto the riser. Before he filled the hole, he turned the water supply on to test the system and set the sprinkler pattern to the customer’s needs.