Many of the rooter experts Los Angeles residents go to are often looking just to increase sales. On the other hand, here at Ritz Plumbing, we want to make sure you know what you’re looking for and what to expect from rooters around the area.
1. Pays Attention
The first thing you should notice about a potential rooter service is the way that the company handles your call or inquiry. Is your call answered by someone who is interested in your situation? Does this person answer questions pertaining to the service fees or policies when you call? Does it seem like they really want to help you? Keep looking if you can’t honestly say “yes” to these questions.
2. On Time
After choosing a rooter, did the service technician or plumber arrive on time? If you have scheduled a specific window of time for service and the plumber doesn’t call to let you know they’re running late or show up at all, you have the right to call another plumber or go with a different company.
3. Takes Precautions
Notice if the technician takes precautions to ensure the security and safety of your family and home by wearing a proper uniform. Additionally, the plumber should have some company identification such as a photo ID or company-marked vehicle. You always need to know who you are letting into your home.
4. Shows Comfort
A plumber should be comfortable answering your questions; after all, this is his profession. He is handling customers day in and day out and has most likely fielded a similar question before. Does the plumber pay attention to what you say in order to provide the best service to fix the problem? Does he suggest up-front pricing information or written estimates? Does he inform you of the hourly rate, fees and if any parts are included? Knowing these figures up-front will save you from headaches and hidden charges upon completion.
5. Makes Recommendations
Finally, does the technician make recommendations so that you can keep an eye on your system? Does he explain to you what to look for or what to do in case it happens again? Does he suggest online discounts, memberships or where to find coupons so that you can save money on your next call? The technician should also leave instructions so that you know how to reach him once he leaves in case you run into a problem again.
Follow these guidelines to find the best rooter experts Los Angeles homeowners and business owners work with to ensure that you are getting top-quality services at affordable rates. Make sure you know the company, ask for identification and pay attention to how the technicians and service staff treat their customers.
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