Customer Symptoms:

A business owner reported that a female employee noticed that one of the toilets in the women’s restroom was clogged. After attempting to remedy the situation with a plunger, he contacted our professionals for assistance.

Issue:

Our experienced technician first assumed that since the toilet was in a women’s restroom that the clog may have been due to a patron flushing feminine hygiene products down the toilet instead of using the proper waste receptacle located beside the toilet.

Resolution:

The technician reassured the business owner that he had done the right thing by attempting to use a plunger first, but acknowledged that sometimes, depending on the angle of the clog, a more invasive tool is needed. The technician tested the toilet and while it did flush, it did so more slowly than normal. He was able to feed a plumbing snake into the drain and wiggle it in order to snag the clog and pull it out. In this case, the technician’s original assumption was correct, and he removed a feminine hygiene product that the patron had placed back into the wrapper before discarding it into the toilet.