Customer Symptoms:

We received a call from a father who said his sons thought it would be a fun game to see how much toilet paper they could stuff into the toilet. The father was less than amused.

Issue:

The technician spoke with the father and determined that the blockage was not far down the pipe. The father had attempted to plunge the clog but there wasn’t enough water in the bowl. Rather than fill the bowl with water from another source, he had attempted to flush it repeatedly, thus making the problem worse.

Resolution:

Fortunately, the clog was fairly simple to remedy because the client knew that it was simply toilet paper. The technician was able to use auger equipment to help fix the issue. The crank on the end allowed the technician to turn the hook and guide the snaked into the blockage. As the technician pulled in the auger, the toilet paper was removed safely and flushed down the toilet.