Customer Symptoms:

A homeowner contact us to see if our technicians would be able to find out why her dishwasher wasn’t closing properly. She was becoming increasingly frustrated having to wash her dishes by hand when she had other housework that needed her attention.

Issue:

Our technician discovered that the latch on the dishwasher was loose and had slipped out of position, preventing the door from properly closing by throwing off the alignment. The latch was not engaging properly so the dishwasher would not start at all.

Resolution:

Our technician explained that over time, the latch on the door is used repeatedly and can lead to mechanical problems. He determined that the best course of action would be to adjust the latch position by loosening the screws that hold it and moving it slightly. He was able to successfully slide the latch using just his fingers to move it into place and tightened the screws to secure it. He tested he door several times before determining that the problem had been solved.