Customer Symptoms:We received a call from a client who had been trying to take a hot bath the previous night but had no hot water at her residence on Brookshire Ave. near Brookshire Children’s Park.
Issue:Although the client stated that she had no hot water, our technician knew that the definition of “no” could vary among clients, so he needed to determine whether the water truly was ice cold or simply not as hot as it had been the previous day.
Resolution:The technician explained that one of the most common causes of poor or hot water is electrical complications. By verifying that the tankless water heater was, in fact, receiving power and that the voltage and connections were working, the technician determined that the tankless water heater would need to be replaced. The client told our technician that the unit was nearly 25 years old, so she was not surprised by the technician’s conclusion.