Customer Symptoms:

Customer called with no hot water. Tankless hot water heater had broken down previous week and fixed by another plumbing company.

Issue:

The gas thermocouple was faulty. Previous company had not replaced it as reported.

Resolution:

Ritz Plumbing technician had a spare thermocouple available for immediate replacement. The new part was installed and pilot light came back on with no issues. Technician completed a customary free review of the rest of the water heater and found no major issues. Hot water confirmed as being back on.