Customer Symptoms:We received a call from a homeowner who was attempting to make his home greener by conserving energy. He was interested in installing a tankless water heater in an effort to promote environmental awareness for his family and decrease his energy bills. He asked if we had a technician for the job.
Issue:The technician surveyed the location of the homeowner’s current water heater and determined that a new, tankless model could be installed successfully in the same location.
Resolution:The technician shut off the water to the current hot water tank and hooked a garden hose to the spigot on the bottom to drain the unit. The homeowner had an interested buyer for the water heater, so the technician was able to move it to the side. The technician then installed the tankless water heater by bolting it into place and installed the power vent; the homeowner’s former water heater had a stack vent, so the technician needed to wire to heater in. The technician turned the water back on to verify that the unit was running properly before leaving the residence.