Customer Symptoms:

A customer called us after he had tried to use a plunger and drain cleaners to clear a blockage in his toilet.

Issue:

After speaking with the customer, our technician realized that there may be a large blockage at the lowest part of the pipe.

Resolution:

The technician turned off the water supply and loosened the bolts that were holding the toilet to the floor. He was then able to remove the pipe to clear the clog and reattach the pipe to the toilet fixture. The customer assisted our technician in moving the toilet back into its proper location, and the technician tightened the bolts before restoring the water supply and ensuring that the toilet was properly flushing.