Customer Symptoms:A business owner was informed by one of his employees that the sink in the men’s restroom was no longer draining. He told us that he sent one of his workers to the store to purchase a drain cleaner that had helped, but not fixed, the problem.
Issue:The technician first attempted to use a plumber’s snake in the drain but was unable to break up the clog. He briefly turned off the water in the business and removed the P-trap under the sink where he then found a large wad of paper napkins.
Resolution:He removed the large of napkins, replaced the P-trap, restored the water and ensured that he had fixed the problem before leaving the property.