Customer Symptoms:

We received a call late one night from a teenaged girl whose parents had went out for the evening. The girl had went into the basement and noticed that it had begun to flood and smelled rather foul. Her parents were unreachable, so we dispatched a plumber to the residence.

Issue:

After surveying the situation, the technician determined that there was a block in the sewer lines, so he used a small camera to inspect the pipes and locate the source of the clog.

Resolution:

He was then able to feed an auger into the line to clear the debris.