Customer Symptoms:

A first-time homeowner recently moved into a property and wanted to change out her bathroom faucet fixture.

Issue:

At her convenience, we dispatched a technician to her home, and he began the installation by ensuring that the home’s water supply was turned off. He then removed the old faucet, removed the previous putty and applied a new seal before attaching the new faucet’s spray hose.

Resolution:

The technician attached the hose to the supply stub, made sure that the nuts and washers were correctly mounted and reconnected the water supply to test the fixture and make sure it was not leaking.