Customer Symptoms:

We received a call from a homeowner whose garbage disposer was making a grinding noise when he tried to turn it on.

Issue:

The technician met with the client and began by turning off the electricity to the unit. He made sure that the disposer was free of any debris and inspected the wiring to make sure it was properly functioning. The technician concluded that the blades on the unit itself were loose and moving up and down rather than from side to side.

Resolution:

He informed the client that he may consider purchasing a new unit since replacing the loose blades may cost just as much, if not more.