Customer Symptoms:

A landlord had received complaints from her tenants that the water pressure was low throughout the building, so she turned to us for help.

Issue:

We sent a technician to her location, and his first thought was that the shutoff valve might not be completely turned on since the whole building was reporting the same problem. As he suspected, the technician noticed that the shutoff valve was not in the “on” position, so the water was not reaching the tenants’ fixtures at the right speed.

Resolution:

He turned on the shutoff valve and called the landlord to make sure that he had fixed the problem.