Customer Symptoms:

We received a call from a mother who had reported a gradual decrease in the flush speed of her toilet in her one-bathroom home.

Issue:

Upon arrival at the home, the technician noticed a large tree in the yard and immediately assumed that the roots of the tree had grown into the pipe over time. To test his theory, the technician located the pipe, dug a small hole alongside it and used an underground camera to verify his initial assumption.

Resolution:

He was then able to dig out the corroded, root-infested pipe and replace it with a new PVC plastic pipe to reduce the chance of the issue reoccurring.