Customer Symptoms:A client contacted us complaining of a lack of hot water in his home. His wife was becoming frustrated because she had tried to shower two separate days, and the water just wasn’t hot.
Issue:After our technician arrived at the residence, he immediately noticed that the pilot light was not on.
Resolution:Since it was a newer style water heater, the technician was able to push a button to spark the generator and ignite the pilot light. He placed a follow-up call to the client who confirmed that they finally had hot water again.