Customer Symptoms:

While some customers first try to remedy clogged toilets with store-bought drain cleaners, we were contacted by a mother who did not believe in using chemicals in her home. When the technician arrived at the residence, he explained that some cleaners can damage the pipes and fittings, so she did the right thing by calling us.

Issue:

The technician used auger equipment and fed a plumber’s snake into the pipe. After moving the snake around, he was able to locate a small toy boat that the mother’s toddler-aged son likely flushed down the toilet.

Resolution:

He extracted the toy and before leaving, checked to make sure that the toilet was properly flushing.