Ritz Plumbing: It's the name that means quality
Customer Symptoms:We received a call from a homeowner concerned about a leaking toilet. He asked a technician to come out and locate the source of the problem because he did not feel comfortable rectifying the issue himself.
Issue:We scheduled an appointment and surveyed the damage. Our technician saw that the toilet was not leaking in the pipe itself but water was flowing from the seal on the floor. He determined that the current seal was bad and decided that the best solution would be to replace it.
Resolution:The technician shut off the water supply and flushed the toilet a couple times to ensure the bowl and tank were empty. He then removed the nuts that held the toilet to the floor and disconnected the water supply line. Using gentle force, he was able to remove the toilet from the seal to break the current caulk and cleaned the remnants from the floor and the base of the toilet. He then replaced it with a new seal, reattached the toilet to the floor, reconnected the water line and turned on the water supply to ensure the leak was fixed.