Customer Symptoms:

We received a call from a customer with a flooded basement asking for our assistance.

Issue:

We checked to see if the sump pump had power and if the switches were working properly.

Resolution:

After determining that the pump had sufficient electricity, the pump was not overwhelmed due to excessive water flow and that the switches were functioning correctly, we found that the sump pump had not been replaced in over 15 years. We replaced the sump pump and discussed the importance of replacing the sump pump every five to seven years with the customer.