Customer Symptoms:

A homeowner called our professionals to schedule an appointment for a technician to install a tankless water heater in her home. Her current water heater was about to expire and she wanted to update her system with a tankless model instead.

Issue:

Our technician evaluated the situation and determined the best location to install a new water heater. He decided that the new heater would function best in the same place as the old model.

Resolution:

Because he was using the same location, he had to verify that the vent pipe met the same dimension requirements for the tankless water heater that the old one needed. He lined up the pipes and determined that the vent pipe did not need to be replaced. He was able to mount the water heater by ensuring the tank lined up with the vent pipe and attached the water pipes as required. Before he left the residence, he used a gas sniffer to check for gas leaks and made sure the unit was functioning properly.