Customer Symptoms:

We received a call from a customer stating that her toilet was clogged. She had attempted to plunge and flush it numerous times but was still unable to restore proper drainage.

Issue:

We checked to ensure the toilet was not leaking and that the pipes were clear. Our technician determined that the toilet was not flushing efficiently due to frequent use of the plunger over time, multiple flushes and an occasional overflow.

Resolution:

We discussed replacing the toilet with the customer, who confirmed that the house had been built in the 1930s. An aging toilet can simply wear out over time and even toilets installed within the last 10 or 15 years may fail if it was a cheaper model. The customer agreed to allow us to install a new toilet, choosing an ultra-efficient model that reduced the water usage from seven gallons per flush to about 1.6 gallons per flush.