Our technician turned off the property’s water supply before replacing the worn washer with a brand new one. The homeowner was pleased with our timely and accurate assessment, and she admitted that she was expecting a much larger problem.
To get it running again, the technician first turned off the electrical power and used his hands to manually spin the fan blades on the motor. He then restored power and verified that the unit was working.
The technician turned off the water supply and loosened the bolts that were holding the toilet to the floor. He was then able to remove the pipe to clear the clog and reattach the pipe to the toilet fixture. The customer assisted our technician in moving the toilet back into its proper location, and the technician tightened the bolts before restoring the water supply and ensuring that the toilet was properly flushing.
Since it was a newer style water heater, the technician was able to push a button to spark the generator and ignite the pilot light. He placed a follow-up call to the client who confirmed that they finally had hot water again.
He informed the business owner that his best option in this case would be to completely replace the pipe to prevent hazardous sewer gases from escaping into the building. The client agreed with our technician and gave him permission to replace the damaged copper pipe with a more resilient PVC model.
He dug two holes on either side of the pipe and was able to blast the old, damaged pipe out while replacing it with a new one at the same time. We did a follow-up call to the homeowner several weeks later, and she reported no excess water in her yard.
The technician was able to remove the safety plate from the drain and insert his plumbing snake into the pipe. After moving it around inside the drain, the technician was able to finally pull out large amounts of hair and papers from old shampoo labels. He replaced the cover and turned on the faucet in the bathtub to ensure that the drain was properly functioning.
Although the technician agreed that the client did the right thing in her attempts to tighten the pipes, the technician saw that the pipe had become extremely corroded over the years and that a PVC pipe may be better suited for the client’s needs. He turned off the water supply to the home, removed the corroded system and fit a PVC pipe in its place. Before leaving the residence, the technician restored water flow and tested the pipe.